Training and Development Coordinator

What you need to know:

This is a people-focused role within a multi-site healthcare environment, responsible for ensuring administrative teams are confident, consistent, and delivering a high standard of service. The position plays a key role in embedding best practice, supporting compliance, and driving continuous improvement through effective training and development.

Your New Job:

As Training and Development Coordinator, you will design, deliver, and continuously improve training programs for administrative teams across multiple locations. You’ll work closely with operational leaders to support onboarding, performance development, and process consistency, while helping to build a strong culture of accountability, learning, and professionalism.

Key Duties and Responsibilities:

Training & Development

• Design and deliver comprehensive onboarding and induction programs for new hires

• Take ownership of onboarding and probation processes, ensuring clear expectations, regular feedback, and timely completion of reviews

• Provide oversight and support to administration team members, promoting consistent performance and adherence to standards

• Deliver ongoing coaching, feedback, and performance support, managing underperformance appropriately and escalating where required

• Conduct regular check-ins with team members to provide guidance and development support

• Maintain accurate training records and competency tracking

• Identify training gaps and performance issues and address them proactively

• Develop, update, and maintain training materials, SOPs, and role-specific reference guides

• Promote standardisation and consistency across all administrative processes

• Evaluate the effectiveness of training programs and ensure learning is embedded in day-to-day work

• Work with key stakeholders to identify ongoing training and development needs

Operational Support

• Support the Administrative Operations Lead in the day-to-day running of the department

• Assist in reviewing and improving administrative workflows to enhance efficiency and service delivery

• Ensure policies and procedures are clearly understood and consistently followed

• Monitor and report on relevant KPIs

• Deputise for the Administrative Operations Lead when required

• Attend and contribute to management meetings as needed, including taking minutes

• Promote a culture of teamwork, accountability, and continuous improvement

General Responsibilities

• Ensure administrative processes comply with organisational policies, GDPR, and best-practice standards

• Maintain a professional, organised, and compliant working environment

• Undertake additional duties as required to support the wider organisation

What We Are Looking For:

Experience & Qualifications

• Minimum of 4 years’ experience in a similar role, ideally within healthcare or professional services

• Qualification in training delivery (e.g. Train the Trainer) is an advantage

• Proven experience designing, delivering, and evaluating training programs

• Experience in staff coaching, supervision, and mentoring

• Strong understanding of administrative processes, scheduling systems, and workflow coordination

• High proficiency in Microsoft Office (Word, Excel, Outlook) and database systems

• Experience with patient or case management systems is desirable but not essential

• Proven ability to manage multiple priorities and perform well in a fast-paced environment

• Full, clean driving licence and willingness to travel occasionally between sites

Skills & Attributes

• Excellent communication and interpersonal skills

• Ability to adapt training approaches to suit different learning styles

• Proactive and solution-focused approach to identifying training and performance gaps

• Strong people-management and development capability

• Ability to foster a learning culture that supports continuous improvement

• Analytical, forward-thinking, and able to anticipate issues before they escalate

• Confident building relationships with patients, colleagues, and senior stakeholders

• High level of discretion with sensitive and confidential information

• Positive, flexible, and “can-do” attitude

• Strong personal integrity, with the ability to act in the best interests of the organisation