Job description
What you need to know
My client in the healthcare sector is looking to hire a Patient Experience/Complaints Officer for their facility in Naas, Co. Kildare.
Key duties & responsibilities:
Apply for this job now Lisa lisae@matrixrecruitment.ie
By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given.
We Value Your Trust.
My client in the healthcare sector is looking to hire a Patient Experience/Complaints Officer for their facility in Naas, Co. Kildare.
- This is a month to month rolling contract job!
- 9-5pm Mon-Fri
Key duties & responsibilities:
- Daily monitoring of new incoming patient complaints/compliments/feedback
- Managing compliments/dealing with telephone queries/typing acknowledgment letters/seeking responses
- Data entry - Inputting and updating CMS
- Taking minutes of meetings
- Assisting in the resolution of informal complaints
- Assisting in service user advocacy
- Providing information for service user feedback reports
- Monthly stats/KPIS
- Risk Register admin support to department managers
- Uploading /activation of documents
- Admin support to QRPS Managers and Patient Services Manager
- At least 2 years experience in a office-based customer service supervisory role - essential
- Experience dealing with complaints & resolutions
- Proficient with Microsoft Office applications – i.e. Word & Excel
- Must be computer/IT savvy with CRM systems experience
- Must be a team player
- Ability to multitask in fast-paced environment
- Must be fluent in written & oral English
Apply for this job now Lisa lisae@matrixrecruitment.ie
By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given.
We Value Your Trust.
