Job description
What You Need to Know
Matrix recruitment is working alongside a well-established Optical Practice in Carlow and are currently recruiting for an Optical Assistant.
You will support opticians and ensure excellent customer service in a hands-on role combining reception, retail, administration, and minor optical repairs.
It is a full-time, Monday to Friday, 9:30 am – 5:30 pm.
Key Duties and Responsibilities
• Greet patients, manage queries, and provide first-class customer service
• Book appointments and manage the practice diary
• Check patient eligibility for optical benefits and PRSI contributions
• Assist patients with frame selection and explain lens and product options
• Carry out minor repairs such as tightening screws, replacing nose pads, and cutting lenses on-site
• Maintain accurate administrative records and general office tasks
• Assist in developing social media presence
Skills and Experience
• Customer service or retail experience, optical experience an advantage but not essential
• Professional, confident, friendly, and enthusiastic
• Good manual dexterity for hands-on repair tasks
• Strong communication skills in English
• Proficient with computers and basic administrative software
• Reliable, punctual, and able to use initiative
By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given.
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