Member Services Officer
- Posted 24 May 2023
- LocationCounty Galway
- Job type Contract/temporary
- DisciplineFinancial Services
- Reference10112 - M
- Contact NameRena Weld
What you need to know
Matrix Recruitment are currently recruiting for a Member Services Officer for our client based in Galway.
In this job, you will work with a leading financial provider based in Galway. Salary will depend on experience and qualifications.
This position will suit you if you enjoy working with people and are working towards or have already completed your QFA exams.
This is a 1-year contract that will lead to a permanent position.
Your new job
Key duties & responsibilities:
Strong relationship management and providing a quality and meaningful service by engaging and adding value to the members and customers
Greet members courteously and professionally deal with any queries and/or requirements that they may have
Make recommendations and provide solutions to any requirements or concerns
Process a range of transactions at the counter, including foreign exchange
Run standard reports according to established deadlines and perform reconciliations as required
Balance till including foreign exchange till on a daily basis in line with company policy
Play a key part in promoting the company as a leading financial provider in the area
Ensure compliance with all regulations and legislation requirements in all member interactions
Work within all policies and procedures
What are we looking for?
QFA certification or a commitment to pursue same
Strong relationship building and customer service skills
Good focus on teamwork and collaboration to achieve results
Ability to maintain a positive, professional and empathetic tone in all dealings with members of the public
Flexibility and enthusiasm around the overall service provision
Ability to provide consistently superior service to both staff and members
An understanding of automated services/technology
Some travel between branches may be required
We Value Your Trust.