Member Services Officer

Posted 08 August 2023
LocationCounty Galway
Job type Contract/temporary
Discipline Financial Services
Reference10112 - M
Contact NameRena Weld

Job description

What you need to know

Matrix Recruitment are currently recruiting for a Member Services Officer for our client based in Galway.

In this job, you will work with a leading financial provider based in Galway. Salary will depend on experience and qualifications.

This position will suit you if you enjoy working with people and are working towards or have already completed your QFA exams.

This is a 1-year contract that will lead to a permanent position.

Your new job

Key duties & responsibilities:

  • Strong relationship management and providing a quality and meaningful service by engaging and adding value to the members and customers

  • Greet members courteously and professionally deal with any queries and/or requirements that they may have

  • Make recommendations and provide solutions to any requirements or concerns

  • Process a range of transactions at the counter, including foreign exchange

  • Run standard reports according to established deadlines and perform reconciliations as required

  • Balance till including foreign exchange till on a daily basis in line with company policy

  • Play a key part in promoting the company as a leading financial provider in the area

  • Ensure compliance with all regulations and legislation requirements in all member interactions

  • Work within all policies and procedures

What are we looking for?

  • QFA certification or a commitment to pursue same

  • Strong relationship building and customer service skills

  • Good focus on teamwork and collaboration to achieve results

  • Ability to maintain a positive, professional and empathetic tone in all dealings with members of the public

  • Flexibility and enthusiasm around the overall service provision

  • Ability to provide consistently superior service to both staff and members

  • An understanding of automated services/technology

  • Some travel between branches may be required

By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given.

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