Job description
What You Need to Know
We are recruiting for an experienced Front Office Manager to join a luxury hospitality group based in Co. Leitrim. In this leadership role, you will manage all aspects of the Front Office function, ensure exceptional guest service while driving efficiency, revenue, and team performance. You will work closely with senior management, sales, and other departments to deliver a seamless guest experience.
This is a permanent, full-time position based onsite.
Your new job
Key Duties & Responsibilities:
Lead and manage the Front Office team to deliver exceptional guest service
Maintain a welcoming, professional, and efficient front desk environment.
Oversee daily operations including check-ins/outs, reservations, and system updates (Visual One, Avvio).
Monitor arrivals, departures, group bookings, and event schedules to ensure smooth operations.
Resolve guest queries and complaints promptly and professionally.
Ensure all staff are knowledgeable about facilities, local attractions, and upcoming events.
Implement and monitor SOPs, providing training and ongoing coaching to team members.
Drive sales by upselling packages and promoting hotel services.
Manage budgets, control costs, and monitor departmental performance against targets.
Oversee staff rosters, payroll accuracy, and adherence to company policies.
Ensure compliance with health, safety, and security procedures.
Maintain high standards in cash and credit card handling, reporting, and audits.
What We’re Looking For:
2-3 years proven experience in a Front Office Manager role
Strong leadership skills with the ability to inspire, train, and motivate a team.
Excellent organisational and time management abilities, with a focus on delivering results.
Confident in using hotel PMS (Visual One experience desirable) and online booking platforms.
By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and permission. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position.We Value Your Trust.
