Job description
What you need to know
Do you have experience working in customer service?
Are you fluent in German or an Eastern European language i.e. Russian/Polish?
If so, my client in the manufacturing industry in Athlone, Co. Westmeath is looking to recruit a Customer Support Administrator with fluency in German or Eastern European language for their facility.
This is a permanent job fully onsite Mon-Fri
Your new job
Key duties & responsibilities:
By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given.
We Value Your Trust.
Do you have experience working in customer service?
Are you fluent in German or an Eastern European language i.e. Russian/Polish?
If so, my client in the manufacturing industry in Athlone, Co. Westmeath is looking to recruit a Customer Support Administrator with fluency in German or Eastern European language for their facility.
This is a permanent job fully onsite Mon-Fri
Your new job
Key duties & responsibilities:
- Building relationships with existing and new customers
- Receive and process customer orders
- Provide advice and support relating to customer issues and queries i.e., deliveries, order queries, inventory, logistics etc
- Assist the quality department with claim processing
- Monitor and oversee transport timeline schedules in conjunction with the logistics department.
- Liaise with the onsite departments i.e., technical, R&D, colour laboratory to provide the customer with product information.
- Offer sales support to the external sales team in terms of monitoring existing customers and developing opportunities for new customers.
- General administration duties as required.
- Fluency in German or Eastern European language – essential
- 2-3 years customer service administration experience – essential
- Proficient in MS Office applications in particular Excel.
- Knowledge of ERP/CRM system an advantage
- Fluency in English written & oral
- Strong customer focus
- Ability to work as part of a team and independently
- Excellent communication skills both written and verbal.
- Attention to detail and accuracy.
By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given.
We Value Your Trust.
