What you need to know
We are currently seeking a Senior Transfer Agency Analyst for our client, a global company in the financial services industry, based in Dublin.

In this position, you will report to the Team Leader and will work within the Transfer Agency department providing a high-quality service to a range of clients.
This role will suit you if you have previous transfer agency experience or a mix of financial services and customer services experience.

This is a contract position until the 28th of June with a possibility of extension, permanency or other opportunities with the company.

Hybrid working model offered with 3 days per week in the office. The standard working hours are 9am – 5.15pm.

Your new job
Key duties and responsibilities:

• Respond to client and investor queries in a timely manner. 
• Collaborate with other members of the dealing team to meet reporting deadlines and Service Level Agreements.
• Day-to-day client reporting including prediction reports, cash reports, register reports amongst others.
• Management and analysis of the workflow queue.
• Responsible for assigned clients, taking ownership of TA Dealing team activity for these clients.  
• Act as an escalation point for unresolved issues for the offshore TA Dealing team.
• Day-to-day oversight of processing quality and timeliness of the offshore team. 
• Ensure all deliverables are sent within the agreed timeframes.  
• Ensure that the relevant procedures and checklists are kept up to date.
• Completion of data protection checks and ensuring all external communication is issued in line with TA policies. 
• Maintain a close working relationship with other TA functional areas, such as New Business, Investor Services Centre, Registration, Finance, and other internal areas. 
• Participate in relevant tasks with the team, internal departments and, on group projects area on any allocated projects. 
• Comply with regulations and internal company policies.  

What are we looking for?

• Transfer Agency/Financial Services experience is desirable. 
• Knowledge of Fund Administration and the regulatory environment is desirable. 
• Previous client-facing experience. 
• Ability to handle multiple priorities in a fast-paced environment. 
• Accuracy and attention to detail. 
• Excellent communication skills. 
• Excellent planning and organisation skills.  
• Strong analytical and problem-solving skills.  
• Ability to review and resolve complex queries. 
• A good understanding of effective risk management.

By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent.
Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given.