Technical Customer Service Representative

Posted 07 February 2024
LocationCounty Kilkenny
Job type Permanent
Reference10560-M
Contact NameRachel Dignam Kehoe

Job description

What you need to know

Matrix Recruitment are seeking to recruit a Technical Customer Service Representative for our client, based in the Kilkenny Area.

Your new job

Our Client is currently recruiting for a Technical Customer Service Representative in their Customer Service department on a permanent basis. Reporting to the Customer Service manager and based at their European Head Office in Kilkenny, the Customer Service representative will be a “people” person first and foremost. The successful candidate will have:

  • A pleasant, patient, and friendly attitude

  • Strong technical understanding & Expertise of Merlyn’s products.

  • Strong detail orientation and communication/listening skills.

  • A willingness to work a flexible schedule and occasional overtime if required.

  • Processes a strong work ethic and team player mentality

Key duties & responsibilities:

  • Serving Customers by answering product and service questions. Primarily these queries will be technical queries and complex queries.

  • Dealing with spares queries from our customers, fitters and installers.

  • Resolving product or service problems by clarifying the customers issues, determining the cause of the problem and explaining the best solution to resolve the problem, following up to ensure resolution.

  • Contributes to team effort by accomplishing related results as needed.

  • Processes Customer Orders sent through fax, e-mail, or phone.

  • Contacts customers to ascertain data omitted on orders.

  • Prepares and forwards preliminary paperwork to returns and replacements on problem orders not received.

  • Maintains liaison with other departments for order completion.

  • Writes up order, mails catalogues, samples, price quotations and similar data to customers as required.

  • Is capable of using visual and spatial skills for resolving technical queries.

What are we looking for?

  • 2+ years’ experience in a similar role

  • Strong Technical customer facing experience essential.

  • Demonstrates ownership and initiative capabilities.

  • Strong verbal and written communication skills

  • Ability to deal with conflict.

  • Ability to operate under pressure.

  • Attention to detail in reporting and administration

Apply for this job now by emailing your WORD formatted CV to Rachel.

Full detailed job spec available on request.

By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and permission. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position.

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