​What you need to know

Matrix Recruitment are seeking to recruit a Customer Service Representative for our client, based in the Kilkenny Area.

Your new job

Our client is currently recruiting for a customer service representative/order processor in their Customer Service department on a permanent basis. Reporting to the Customer Service manager and based at their European Head Office in Kilkenny, the Customer Service representative will be a “people” person first and foremost. The successful candidate will have:

• A pleasant, patient and friendly attitude

• Strong detail orientation and communication/listening skills.

• A willingness to work a flexible schedule and occasional overtime if required.

• Processes a strong work ethic and team player mentality

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Key duties & responsibilities:

• Contributes to team effort by accomplishing related results as needed.

• Processes Customer Orders sent through fax, e-mail or phone.

• Contacts customers to ascertain data omitted on orders.

• Prepares and forwards preliminary paperwork to returns and replacements on problem orders not received.

• Maintains liaison with other departments for order completion.

• Writes up order, mails catalogues, samples, price quotations and similar data to customers as required.

• Performs other duties as assigned by supervisor.

• Customer Service Queries.

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What are we looking for?

• 1+ years’ experience in a similar role.

• Strong Technical customer facing experience essential.

• Demonstrates ownership and initiative capabilities.

• Strong verbal and written communication skills.

• Ability to deal with conflict.

• Attention to detail in reporting and administration.

Apply for this job now by emailing your WORD formatted CV to Rachel.

Full detailed job spec available on request.

By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and permission. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position.

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