Customer Service Agent

Posted 29 May 2024
LocationCounty Louth
Discipline Office SupportPublic Sector
Contact NameJennifer Kessie Kay

Job description

What you need to know

Matrix Recruitment is currently recruiting a Customer Service Agent for our client based in the environmental industry.

This is a Temporary position.

Your new job

Key duties & responsibilities:
The successful candidate will be responsible for delivering excellent customer service in accordance with the company's best practices, policies, and procedures. Reporting to Customer Relations Manager

  • Handling all inbound calls with a high standard of customer service.

  • Reporting customer complaints and passing on customer comments to the manager for potential improvements, changes, or new service development.

  • Liaising with colleagues as needed to ensure open communication and efficient service delivery. Recording and processing information to agreed standards.

  • Maintaining ownership of calls throughout the lifecycle of the caller's request.

  • Handling communications via email from customers.

  • Meeting daily, weekly, and monthly activity targets for service, productivity, and quality.

  • Maintaining weekly reports to assist in the timely management of skip ordering and managing commercial and sales inquiries.

  • Cooperating fully with all company provisions for ensuring the health, safety, and welfare of co-employees and the public.

  • Acting professionally and courteously with all colleagues and members of the public.

What are we looking for?

  • Minimum of 1 year of significant customer service experience, preferably in the waste industry.

  • Good systems knowledge, including Microsoft Office.

  • Good written and verbal English skills are essential.

  • Proficiency in English and eligibility to work in Ireland are required.

  • A team player with the ability to work on their own initiative.

  • Experience in the waste industry is a distinct advantage.

Apply for this job now by emailing your WORD formatted CV to

Full detailed job spec available on request.
By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and permission. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position.
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