Client Services Process Improvement Analyst
- Posted 17 February 2023
- Job type Contract/temporary
- DisciplineFinancial Services
- Contact NameRena Weld
What you need to know
Matrix Recruitment are currently recruiting for a Client Services Process Improvement Analyst for our client in the financial services sector based in Limerick (hybrid role).
In this position, you will be responsible for providing support to the Client Service team by developing insights to enable decision making with a view to developing client relationships both internally & externally.
This is an excellent opportunity to join a dynamic team who are committed to providing excellent client service to a network of clients.
This is a 5.5-month contract role with a large organisation that may have other available opportunities at the end of this contract. This is a hybrid working model.
Your new job
Key duties & responsibilities:
Identify internal process opportunities and utilise LEAN principles to improve efficiency within the company
Assist in the delivery of enhancements and projects in line with department strategy
Develop and maintain project plans, tracking deliverables
Partner with internal teams and stakeholders to identify opportunities for improvement.
Identify and implement automation opportunities to improve efficiencies
Provide independent and unbiased critical analysis ensuring outcomes and deliverables align with the department vision
Assist team at all opportunities with the goal of delivering proactive, unparalleled service to clients
Promote the highest standards of integrity, accountability & client service across EMEA and the global business
What are we looking for?
Prior business analysis and data analysis experience
Advanced Excel and Powerpoint, experience in building macros a requirement
Proficient in use of Power BI
Excellent interpersonal skills including ability to persuade and influence change / best practice
Experience within Fund Services (preferred but not essential)
Analytical and report-writing
Ability to communicate with partners and clients at all levels
Strong team player with a positive ‘can do’ attitude
Proven ability to improve service delivery, increase efficiency, effectiveness and overall productivity
We Value Your Trust.