Client Engagement Lead
- Posted 19 May 2022
- LocationDublin
- Job type Contract/temporary
- Discipline Financial Services
- Reference9331
- Contact NameRena Weld
Job description
What you need to know
We are currently seeking a Client Engagement Lead Consultant for our financial services client, based in Dublin (hybrid working model available).
This job will involve organising, controlling and executing all client-facing activities across all Regions, including client engagement, client messaging discovery, client scheduling and E2E testing.
The role is a 12-month contract with some possibility of extension. A daily rate applies to this position.
Your new job
Key duties & responsibilities:
Build up detailed knowledge of strategic trade (moving from a legacy flow) to enable informed conversations with client facing community
Agree engagement schedule with respective client relationship managers
Be single point of contact for clients for the project
Participate in client meetings to share information and field questions
Own each client implementation plan to the point migrated to trade services team
Participate in weekly project calls and share updates
Take ownership of creating presentation packs for clients
Work with client facing community including external clients to really understand digitalization in the trade space and what the current pain points are as well as what the trends are and direction of travel, to drive the client experience
Drive the new business conversations so there is a heightened awareness of the trade service offering and scalability of the model
Own the new business schedule for moving to strategic trade flow
Work with clients to challenge and enhance their source data - so striving towards golden source data
Continue to work with the trade services team on production issues related to client and proactively get to resolution
What are we looking for?
5-10 years industry experience
Client service or client service delivery or relationship management experience
Project management experience and qualification preferred
Excellent communication and stakeholder management skills
Excellent interpersonal skills
Strong attention to detail
Please apply using a CV in Microsoft Word format, thank you.
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