What you need to know
Matrix Recruitment are seeking to recruit a Customer Service Co-ordinator forour Client based in County Kildare .


This is a full-time Permeant role,  Monday to Friday 8am to 5pm with Flexibility. 1 Day working from home.


Key duties & responsibilities:

You will have responsibility for providing Customer Support a critical role in ensuring effective communication and interaction between a company and its customers.

Key responsibilities of the role:

• Providing customer support

• Managing stock - which involves planning, monitoring, and ensuring that agreed-upon stock levels are maintained. Communicating details about product launches, delists, and promotions to relevant stakeholders and departments.

• Stock allocation and releasing.

• Arranging transportation for logistics purposes.

• Submitting daily Health Certificates via Traces NT.

• Producing documents for customs clearance.

• Interacting with and overseeing the daily needs and expectations of customers.

• Coordinating and providing assistance for Lean and continuous improvement projects and initiatives.

• Interacting and communicating with pertinent account managers and team members.

Other responsibilities include, but are not limited to

• Proficient in Excel with excellent skills.

• Familiarity with Business Central (ERP software) is advantageous.

• Familiarity with customer clearance and certification, coupled with a qualification in International Trade Compliance, is advantageous.

What are we looking for?

• Dedicated to assisting customers and ensuring their satisfaction.

• Committed to providing outstanding service and fostering positive relationships with customers.

• Proficient in cultivating strong working relationships both internally with colleagues and externally with customers.

• A ‘can do’ and ‘will do’ attitude.

• Skilled in logical thinking.

• Adaptable to the requirements of the business.

• Capable of following instructions while also being self-motivated to work independently.

• Exceptional organizational abilities.

• Capable of working independently or collaboratively as part of a team as needed.

• Focused on Lean principles with a keen interest in continuous improvement.

• Minimum of 2 years’ experience in a similar role/environment.

Apply for this job now by emailing your WORD formatted CV to jennifer@matrixrecruitment.ie

Full detailed job spec available on request.
By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and permission. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position.
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