IT Operations Manager

Posted 18 January 2023
LocationCounty Meath
Job type Permanent
Contact NameMaree Mullally

Job description

What you need to know

We are currently seeking an IT Operations Manager for our financial services client, based in Navan, Meath.

Reporting to the CFO & Head of Support Services, you will have specific responsibility for the areas of Management, Planning, and Controlling of the Information Technology ecosystem. You will also co-ordinate the maintenance of the IT network, ensuring the network, all IT hardware and software are maintained to a commercial standard.

Flexibility in terms of hours worked both during and outside of normal business hours is sometimes required for this role (IT updates or work being carried out outside regular business hours).

The role is a permanent role. Salary depends on experience.

Your new job

Key duties & responsibilities:

Information Technology

  • Manage information technology and computer systems within the company.

  • Plan, organise, control and evaluate the IT network, software, cloud services and other infrastructure.

  • Design, develop, implement and coordinate systems, policies and procedures.

  • Ensure security of data, network access and backup systems.

  • Identify problematic areas and implement strategic solutions in time.

  • Perform route cause analysis on issues and co-ordinate the implementation of preventative measures as required.

  • Audit systems and assess their outcomes.

  • Preserve assets, information security and control structures.

  • Manage the annual budget for IT and ensure cost effectiveness.

Outsourced IT Service Management

  • Co-ordinate all 3rd party supplier relationships on a day-to-day basis.

  • Manage and supervise regular IT network maintenance and projects. Perform and maintain supplier due diligence as required by CBI.

  • Co-ordinate all network security activities on an ongoing basis including regular IT Penetration tests and network security improvements arising from same.

  • Co-ordinate all company requests for system enhancements and improvements with the relevant suppliers.

Training & Development

  • Devise plans and ensure successful delivery of IT training for employees.

  • Management and development of one direct report responsible for being the first point of contact on all IT related issues.

  • Pass on experience gained to other employees.

  • Attend mandatory training required by the Central Bank.

  • Attend all training courses provided by the company to effectively discharge your duties and for your own development needs.


  • Lead the ICT Business Continuity Plan design, preparation and regular testing.

  • Generate reports as required by the Management Team and work to continuously improve processes.

  • Support Internal and External Audits, Compliance and Risk reviews and take ownership for action items as an outcome of such reviews.

  • Prepare executive summaries for Board and Senior Management.

  • Maintenance of policy and procedure documentation as it relates to IT.

  • Attendance at Committee, Board meetings and external events both during, and outside of normal office hours as required.

  • Keep up to date regarding pending industry changes, new legislation, trends and best practices.

  • Focus on process improvements, automation and implementation of best practices.


What are we looking for?

  • Prior experience in IT Management is essential in this role and a 3rd level qualification in IT or other IT certifications are advantageous.

  • Technical knowledge of IT network management including Firewalls, Routers, Switches, Virtualization, Cloud Infrastructure, Active Directory, Group Policy, Backup & Replication Solutions, Endpoint Detection & Response, Multi-Factor Authentication, Remote Access & VPNs, Phone systems.

  • Commercial awareness of financial services environment including Risk, Audit and Compliance requirements.

  • Proficiency in administration of Microsoft services including Exchange Online, Azure, Teams, SharePoint, Sentinel, Power Automate and various admin centres.

  • Ability to handle large data volumes and to translate them into meaningful insights.

  • Advanced knowledge of Excel is essential, and experience of MS Power BI or similar tools is advantageous.

  • Experience with business continuity, incident response and disaster recovery planning.

  • In depth understanding of cybersecurity threat landscape including risks and mitigating controls.

  • Full working knowledge of website maintenance and configuration.

  • End to end vendor management including selection, due diligence, contract reviews and SLA & KPI supervision.

  • Comfortable in configuring software to improve efficiencies.

Please apply using a CV in Microsoft Word format, thank you.

Apply for this job now or get in touch with Maree Mullally on 087-1915598

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