HR Shared Services Specialist

Matrix Recruitment are currently recruiting for a HR Shared Services Specialist for a 6 month contract with view to extend / permanent. 

Your New Role:
A world leading provider of lab equipment, supplies and software is seeking for a HR Shared Services Specialist to support the our businesses on a global scale. In this role, you will primarily support the business via the HR ticketing system to support employees, managers, and other HR personnel. In addition, you will be working closely with the rest of the Shared Services team on a daily basis.

Key Duties and Responsibilities:
Provide support to employees and managers related to HR policies, programs, process and procedures on a global scale.

• Being the first point of contact for employees regarding HR topics such as policy questions and either responding or passing on the question to the appropriate person and keeping the employee informed.
• Triage and respond to tickets to ensure they are responded to appropriately, or passed to the appropriate team with the necessary information.
• Establish the employee experience with a strong customer focus, an environment of collaboration and enablement, effective and successful performance, and continuous improvement.
• Ensure all SLAs/KPIs within HR Shared Services are met within the agreed tolerance levels for timeliness and quality.
• Requests for letters etc. for external purposes (loans/mortgages) 
• Assisting HRSS team in setting up employees in myHR and working closely with HRIS team.

Manage and maintain HR-related systems and data, ensuring accuracy and completeness of employee records primarily in Ireland and UK region.

• Manage relevant systems – iCIMS, SuccessFactors, etc.
• Manage and maintain up-to-date personnel files and ensure compliance with Data Protection.

What you Need?

• 1-2 years of experience with the following HRMS applications - Employee Central, ECSC.
• Excellent verbal and written communication skills and strong knowledge on MS Office (Excel, PowerPoint, and Word).
• Experience with ATS – iCIMS preferred.
• Target oriented and team player and have strong understanding of Human Resources Policies, Procedures, and Benefits is preferred.
• Analytical thinker who can focus on tactical and operational issues in a fluid environment.
• Ability to provide a positive user experience through active customer support and identify process deficiencies and perform initial root cause analysis in support of improvements.
• Ability to adapt to changes and work across system platforms and execute accordingly and to engage employees in different cultures.
• Education Qualification – Undergraduate or Graduate in Human Resources or equivalent.
• Fluent in English.