Customer Account Manager

Posted 17 June 2022
Job type Permanent
DisciplineSupply Chain
Contact NameKieran McKeown

Job description

What you need to know

You will work as a Customer Account Manager for our client, a global animal nutrition company based in the South East.

You will be responsible for managing a significant number of activities as part of this role e.g. customs paperwork, organizing transport, receive orders and process, resolve queries, etc. This service would be provided for a number of different companies. A key driver will be adhering to processes and improving them.

This is a permanent job. Salary is competitive. Work from home will be a feature after probationary period complete – 2 set days per week from home.

Your new job:

Key duties & responsibilities:

  • Train, manage, and develop a small team.

  • Allocate responsibilities for order management, customs forms compliance and shipment among the team to cover over 90 countries.

  • Ensure all queries resolved with clients, onboard new products when come through and link to production and stock levels

  • Measure customer service level and identify areas for improvement using KPIs

  • Review the performance of hauliers in terms of collections, on-time delivery, and costs.

  • Attend meetings with the production plants and review issues and performance.

What are we looking for?

  • Degree level particularly if in Supply Chain

  • Excellent communicator who has worked in a fast-moving environment

  • Strong knowledge in logistics and transport planning

  • Experience of using SAP would be an advantage

Apply for this job now by submitting your Word formatted CV to Kieran McKeown.

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