​What you need to know

You will work as a Customer Account Manager for our client, a global animal nutrition company based in the South East.

You will be responsible for managing a significant number of activities as part of this role e.g. customs paperwork, organizing transport, receive orders and process, resolve queries, etc. This service would be provided for a number of different companies. A key driver will be adhering to processes and improving them.

This is a permanent job. Salary is competitive. Work from home will be a feature after probationary period complete – 2 set days per week from home.

Your new job:

Key duties & responsibilities:

• Train, manage, and develop a small team.

• Allocate responsibilities for order management, customs forms compliance and shipment among the team to cover over 90 countries.

• Ensure all queries resolved with clients, onboard new products when come through and link to production and stock levels

• Measure customer service level and identify areas for improvement using KPIs

• Review the performance of hauliers in terms of collections, on-time delivery, and costs.

• Attend meetings with the production plants and review issues and performance.

What are we looking for?

• Degree level particularly if in Supply Chain

• Excellent communicator who has worked in a fast-moving environment

• Strong knowledge in logistics and transport planning

• Experience of using SAP would be an advantage

Apply for this job now by submitting your Word formatted CV to Kieran McKeown.

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