What you need to know
You will work as a Customer Account Manager for our client, a global animal nutrition company based in the South East.
You will be responsible for managing a significant number of activities as part of this role e.g. customs paperwork, organizing transport, receive orders and process, resolve queries, etc. This service would be provided for a number of different companies. A key driver will be adhering to processes and improving them.
This is a permanent job. Salary is competitive. Work from home will be a feature after probationary period complete – 2 set days per week from home.
Your new job:
Key duties & responsibilities:
Train, manage, and develop a small team.
Allocate responsibilities for order management, customs forms compliance and shipment among the team to cover over 90 countries.
Ensure all queries resolved with clients, onboard new products when come through and link to production and stock levels
Measure customer service level and identify areas for improvement using KPIs
Review the performance of hauliers in terms of collections, on-time delivery, and costs.
Attend meetings with the production plants and review issues and performance.
What are we looking for?
Degree level particularly if in Supply Chain
Excellent communicator who has worked in a fast-moving environment
Strong knowledge in logistics and transport planning
Experience of using SAP would be an advantage
Apply for this job now by submitting your Word formatted CV to Kieran McKeown.